The Challenge:
Enterprise software company has a suite of network automation and orchestration products that help companies avoid network outages and simplify network-wide updates. The company needed to break into the SaaS market and create a top-notch cloud experience.
My role:
As a User Experience Designer, I had to align the business goals with an intuitive, easy to use experience that would delight our clients. I used my skillset of user research, personas, journey mapping, user flows, wireframing, prototyping, and UI design to create a new world class product.
Creating Personas and journey mapping different user stories helped us flesh out what was important to our users.
creating user flows took the guesswork out of what needed to be designed
Charting how many user stories a persona may have helped decide how many UI views we needed
The Outcome:
Our SaaS platform has seen 20+ customers sign up since launching in October 2024. We have simplified the way companies run automations on their network, enabling their employees to do their work from anywhere in the world through the cloud.
